Support
Contact SciReel
If you need help with billing, credits, paper processing, or a product question, use the contact details below. This page lists the support information directly, so you do not have to trigger an email app just to find it.
Support email
For billing questions, missing credits, account issues, or anything that needs follow-up.
hello@scireel.io
Website chat
If the chat bubble is available on scireel.io, you can use it for quick product questions.
Crisp chat on the website
Best details to include
These details help us debug faster and avoid extra back-and-forth.
Your account email, paper title, job link or screenshot, and the issue you hit
Common reasons to contact us
- Payment completed but credits did not appear after webhook confirmation.
- A preview or final render failed and you need help checking the job.
- You want help understanding pricing, credits, or subscription status.